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Help Center

Most Frequently Asked Questions (FAQs)

Returns

Can I return my order?

How can I Initiate a return?

Is there a time period within which I can return the order?

When can I make a return?

When is my order eligible for returns?

How should I pack my product for return?

Can I return a part of my order?

Do I also have to return the freebies I got with the order?

Will you arrange a pick-up or do I have to self-courier my order?

How long does the process take?

Can I cancel my return request and choose to keep the product?

When will I get my refund?

How will I get my refund?

I need a different size from what I ordered, Can I get it exchanged?

Cancellations

Can I cancel my order?

How do I cancel my order?

Can I cancel my order partially?

How will I get my refund when I cancel my order?

Will I get a complete refund for the order I have cancelled?

Why was my order cancelled?

My Account

Do I need a Teezo Account to be able to shop?

How can I create a Teezo account?

How can I update my information?

Is my personal information kept private?

I forgot my password. How can I reset it?

My Orders

Where can I see my orders?

How can I track my order?

Can I modify my order that I have already placed?

Can I change my delivery address after I have placed my order?

Can I request different items of my order to be delivered separately?

There is a slight different between the colour of the t-shirt on the screen and the actual product. Why does that happen?

How do I choose my size?

Payment

How do I pay for my Order?

Is it safe to use online payment method on your website?

Is the Price inclusive of GST?

Can I use Cash-on-Delivery(COD)?

How do I check if my location is covered for COD?

What happens to my money deducted from my credit card/debit card/net banking for an unsuccessful transaction?

Why Rs. 100 for COD Payment?

Shipping

When will my order be shipped?

How long does it take for my order to reach me?

Are there any extra charges for shipping?

Do you ship internationally?

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