Teezo Lifestyle brings to you products made with utmost quality and care. Our team puts every product through a rigorous quality check process to ensure that the products reaching you are in a perfect condition.
However, on a rare occasion when there is a defect or when the fit, colour or quality of the product doesn’t flatter you the most, we would be happy to accept a return within 15 days from the date of delivery. Please initiate a return by sending us an email at firstname.lastname@example.org within the first 5 days from the date of delivery.
*PRODUCTS PURCHASED ON SALE ARE NOT ELIGIBLE FOR RETURNS/EXCHANGE
Enclose the product(s), in original condition and packaging as part of the return package. Remember, we can’t refund or exchange products if their tags/labels or seals have been tampered with – so be extra careful. Also, don’t forget to retain a proof of the postage until we send you a confirmation of ‘self-courier’.
Yes you can, just select the product(s) you want to return from your order and initiate the return right away. You should know that we can’t accept returns of incomplete product combos (for example: Buy one get one free combos, free gifts, etc.).
Based on your location we will inform you if you pickup service is available or not. If it is, you just have to relax while we get your order picked up. In case your address falls outside of our courier partner's pickup zone, you will have to self-courier the product that you want to return/exchange to the below mentioned address. We shall reimburse you an amount of Rs.100 per order. We recommend you send the product through a reliable local courier service with tracking facility. Also, retain the courier proof until you have received the refund.
Once you have initiated the return, we help you out through the return process. Once we receive the shipment back at our warehouse, the order will be checked for eligibility and refund will be made to your Teezo Wallet. The process might take 7-10 working days.
Your refund is processed only after the shipment is received at our warehouse and necessary Quality checks are complete. Also, return shipments take longer to reach us. We request you to be patient with us and allow us some time to process systematically.
Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order. There are also incidences where we feel that the order is not genuine and is put on hold until we have verified the buyer.
No. You can shop without a Teezo Account. We want the process to be very simple. Just fill in your information during checkout and you are good to go. A Teezo Account comes in handy for storing your Shipping Addresses, managing your Teezo Balance and view your order history at a single place.
You can create your account by clicking on the “Create account” link at the top left corner of the screen on your desktop or under the menu section in your mobile browser. We ask you a few questions to get started. On submitting the form, we send you a confirmation email to ensure no one creates an account on your behalf. Once you verify your Email ID, you are good to go.
If you are a registered user, log into your account to see your order history. To get more information on any one particular order, click on that Order ID. If you have not yet registered with us, we keep you updated via email. However, you can always register yourself with the Email ID used during your "Guest Purchase" and the orders will automatically show up in your Teezo account.
We know the excitement of buying new things. To ensure you are always informed, we update the order status every time your order moves to the next processing stage. Log in to your Teezo account, to see your payment and fulfillment status.
Once we dispatch your order, it will be marked as fulfilled. You can find the tracking link by clicking the Order ID in your Order History. We also send you an email and SMS with the tracking ID, so you do not have to keep checking your Teezo account for the latest updates.
All our logistics partners provide shipment tracking, so you will always know when to expect your order.
You can always modify your order with respect to the size of the apparel. If it is in stock, we will process the same for you. However, in case it is out-of-stock, you will have to cancel the order. If you wish to see how you can cancel the order, click here. Modifying your order is only possible until it has been shipped.
Yes. You can change your delivery address after you have placed your order. Reach out to us using any of the recommended communication channels and we will take care of the rest. However, once your order has been marked fulfilled i.e. we have dispatched your order, we will not be able to change the same for you.
You might see a slight difference in colour due to lighting conditions during photography. Also, the same image might look a bit different on distinct screens based on the difference in their colour settings.
Your online transaction on Teezo is secure with the highest levels of transaction security currently available on the Internet. We use 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Yes. Our price is exclusive of GST and is reflected during checkout and in the Tax invoice sent to your email account. To save on papers, we only sent a digital copy of the invoice to your Email address as soon as the order is placed.
In case amount is deducted from your end but the transaction failed, the deducted amount is with the payment gateway provider and will be refunded back to your account within 7 working days. We do recommend that you leave a message at any of our communication channels to bring this to our notice.
A large number of COD orders get cancelled for multiple reasons which adds a lot of cost as we have to pay for a two-way shipment. We recommend prepaid orders as they are likely to be delivered faster and in case of refund, full amount is refundable. Shipping charges incurred for COD orders are non-refundable.